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philherrera23

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Reply with quote  #1 
hi all, I am just going to get right to it. this year has been excruciating for me already, I have only been out of the hospital at the longest 9 days and it is getting old, not to mention what has happened in the last week or so.

so last week I was in the hospital and was being treated very well, was getting nausea and pain meds regularly as I usually do and was able to keep my pain and nausea at a tolerable level when a new dr. doing rounds that morning came in and started talking to me, at the same time I started having a bout of pain and nausea, the nurse then came in to give me a round of meds while the dr was in there, and as many of you may know *mg of dilaudid can make you stop mid sentence with a wave of what I call a "funny feeling" well it did give me that feeling and shortly after I stopped talking and then started back up the doctor just got up and left without saying anything, the next thing I know there is her (the Dr.) two nurses, and two security guards in my room going through my bag I keep and extra set of clothes and tablet charging wires. when I ask them what's going on. my nurse just kinda puts her head down and says, the Dr. is looking for drugs.( which there was none and never has been any) this totally blind sided me and I asked the Dr. why and what prompted this she looked me straight in the eye and said " you need rehab" I said and why do you think that, she said you have a problem and need to see someone, I saw the look on your face when she gave you the pain med" I was just speechless for a second and said" I know your new but as I said before I get LOTS oof pain with my nausea and sorry if the pain meds I got did what they were intended to do, I have been coming here for more than a year and this has never been a problem" she then ordered the nurse to remove my I.v. and said "no more i.v. meds for him". I was so angry and started to get really worked up. instead of removing my I.v. my nurse called my G.I. who had to have been in the next room or at least on the floor because he was there quick ( he does have an office in the bldg) he tried talking to the dr. and she was just set in her ways so he took over my pain mgmt. I was there for two more days and everything went smoothly and never saw her again. well yesterday I had another "episode" and after 4 and a half hours in the shower puking I decided to go to the E.R. before I usually do that way maybe just maybe I wouldn't have to be admitted and I could go about my day today, well when I got there a dr. that I see often came in said hello and said we'll get you started without much conversation like he usually does. well the nurse came in and gave me I.v. zofran and ativan and that was it. I asked about pain and she said the dr. was coming in to talk to me. when he came in he told me the the Dr. I had problems with last week had put a note in my file that said I was abusing drugs and pain killers and I needed rehab. I told him he knew me and knew that wasn't the case and he nodded and said sorry and that was it he just walked out. the next thing I know the nurse was in with discharge papers and that was it I was out the door while I was still puking.

I am so upset about this and unit only now have I calmed down enough that the pain and vomiting have subsided, the er visit was at 9am yesterday and it is Noe 6 am the next day almost 24 hrs and I still don't know what to do!! can I get that removed from my file or am I just screwed? sorry just don't know what to do, I liked that hospital and the way they helped me. can one doctor screw that up and is that going to stick with me everywhere now. if so I don't think I can do this anymore. I am so tired of being called a "seeker" and thought I found a place where they understood what so many of us are going through, I just don't think I have the energy to try and build that bond/relationship with another facility....


thanks for listening and letting me rant.

extremely discouraged
phill...

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Phillip Herrera
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And incident command tactical lead.
philherrera23@gmail.com
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ginny

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Reply with quote  #2 
I would file a complaint with the hospital.  Start with the Patient Rep, the Medical Administer, CC the Medical Director, the Chief of the ER Department, Head Nurse in the ER, the Legal Department at the Hospital, the CEO.  Give a time limit for a response.  Be sure to CC your own attorney if you have one.  If you do not, and there is a law school near you, you might contact them and ask if you could have representation if needed.

Set a deadline for a meeting with the Patient Rep and the Medical Administrator.  Be sure to have your doctor submit your medical plan.  Include the Empiric Guidelines and your Diagnosis.  Include a statement from your doctor that you are not an addict.

Get a receipt for the mailing.

Follow up.  Bring someone with you to the meeting.  Be sure to go when you are calm and well.  Your letter should contain a lot of white spaces between the lines (otherwise it is more difficult to read) and should be factual, devoid of emotion. ( When you write it, you put in all your anger and frustration and swear a lot then delete that part.)

If this first meeting does not achieve what you need, the next step is probably to meet with the Chief of the ER, Medical Administrator, CEO, hospital lawyer and your attorney. 

I hope this helps you.  It is horrible to be treated this way because one person makes an assumption.







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philherrera23

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Reply with quote  #3 
thank you both so much for your kind words and advice, I called my G.I. Dr.s office and he gave me the same advice but not in to much depth so again thank you Ginny. Shailah you are so right I insist that my wife is with me to the point I will wait hours to go to the E.R. because it does for some reason help with the way they treat me. I would definitely recommend it to anyone who can bring a loved one or friend, a mom or dad would be good too [smile] wish I could bring my wife and my mom then for sure I would be treated well but I am in Kansas. City KS/MO and she is in AZ.

again thank you for not only you support but also the creation of this organization without it I was kind of lost and have felt much better about not being alone in this and dealing with this as well.


felling a little better

phill

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Phillip Herrera
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And incident command tactical lead.
philherrera23@gmail.com
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esoteric

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Reply with quote  #4 
We are hoping the best for you you Phill.  You are not alone.
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philherrera23

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Reply with quote  #5 
Would just like to update you all and say thank you for all your help.

So I have followed your advice and contacted a patient rep and have wrote a letter to the staff at the hospital where all this happened and am still in the process of trying to fix all this but it hasn't been easy and seems like I am getting no where sometimes but know that is not true. Also in the mean time have spoken with a director of the ER from a another hospital and after talking to my GI he has agreed to take over my emergency care when I need to go to the ER. I went there for the first time last night and was treated so well and got exactly what I needed to get better, in fact right when the DR walked in he said I have already read the note from my boss and have ordered meds but would just like to make sure that nothing is out of the norm and after I confirmed that it was normal "attack" he had the nurse get me hooked up to the iv and give me meds right away and took chest xrays just to be safe. I have to say that I have noticed today that I am less stressed about all this and the new hospitals treatment last night has helped with my anxiety about having an "attack" and where I would go.

Again I can't stress how thankful I am for all your advice and support, without you all I would be lost.


Phillip

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Phillip Herrera
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Health and Safety Advisor
And incident command tactical lead.
philherrera23@gmail.com
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Reply with quote  #6 
Phillip that is such hopeful news!  The ER Doctor last night really was on the ball, checking to make sure nothing new was going on and getting you prompt treatment!
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Reply with quote  #7 

 

It is wonderful to be treated the way you should have been treated every single time.   I am so happy that the letter you wrote made a difference.

A hospital is a business and depends on bringing in patients for care.  If patients walk away then the hospital loses revenue.  

Patients have rights.  
There is a Patient Bill of Rights posted in our local ER department, should be in the waiting area.  

We can all ask for a copy when we arrive at our local ER.



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Jay

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Reply with quote  #8 
Quote:
Originally Posted by philherrera23
Would just like to update you all and say thank you for all your help. So I have followed your advice and contacted a patient rep and have wrote a letter to the staff at the hospital where all this happened and am still in the process of trying to fix all this but it hasn't been easy and seems like I am getting no where sometimes but know that is not true. Also in the mean time have spoken with a director of the ER from a another hospital and after talking to my GI he has agreed to take over my emergency care when I need to go to the ER. I went there for the first time last night and was treated so well and got exactly what I needed to get better, in fact right when the DR walked in he said I have already read the note from my boss and have ordered meds but would just like to make sure that nothing is out of the norm and after I confirmed that it was normal "attack" he had the nurse get me hooked up to the iv and give me meds right away and took chest xrays just to be safe. I have to say that I have noticed today that I am less stressed about all this and the new hospitals treatment last night has helped with my anxiety about having an "attack" and where I would go. Again I can't stress how thankful I am for all your advice and support, without you all I would be lost. Phillip


I'm imagining how freaking awesome that hospital visit would be and I'm glad dreams come true sometimes. In the middle of a really awesome healthy streak right now and haven't had to go in some time but every single one of my million visits are always a disappointment :/ congrats to finding a good ER though for real!!!
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Reply with quote  #9 
To anyway having difficulties, also mention the Code of Ethics when complaining, that gets attention as well.
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ginny

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Reply with quote  #10 
This is watered down from some medical center sites where there is a lot more detail but in essence:

Patient Rights and Responsibilities

You have the right to:

  • Receive considerate and respectful care.
  • Adequate pain control.
  • Obtain accurate and timely information about your illness and treatment plan.
  • Consent to or refuse a treatment, as permitted by law.
  • Freedom from the use of seclusion or restraints in any form unless clinically required.
  • Have an advance directive in the form of a Health Care Proxy.
  • Receive as soon as possible, the services of a translator or interpreter.
  • Express and practice your religious and cultural beliefs.
    • Pastoral Care:
  • Have privacy.
  • Confidentiality.
  • Information in your medical records.
  • Expect that necessary services will be provided to meet your health needs.
  • Know when Hospital has a relationship with outside parties that may influence your care or treatment.
  • Free care availability.
    • Financial Counselor: 
  • Know about  resources to help you deal with any problems or issues.
    • Patient Representative: 
    • Mass Dept. of Public Health’s Advocacy
      Office: 800-462-5540, 99 Chauncy St. 
      2nd floor, Boston, MA 02111
  • Know about our billing process.
    • Patient Accounts: 

You have the responsibility to:

  • Provide us with accurate and honest information about your medical history.
  • Ask questions when you do not understand any information provided to you.
  • Let us know when you believe you cannot follow through with your treatment plan. We will work with you to try and develop a plan which meets your needs.
  • Treat your caregivers, family, visitors and fellow patients with dignity and respect.
  • Designate one person to act as the contact for information and updates regarding your care.
  • Not tamper with  Hospital property, including any medical device being used for your care.
  • Abide by the rules and regulations, as posted, of  Hospital particularly with regard to smoking and cell phone use. Smoking is not allowed on the premises or immediately around any of the entrances. Cell phones may only be used in designated areas.
  • Provide information about your insurance coverage and work with our financial consultants to arrange payment when needed.

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Reply with quote  #11 
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